Slovenian Insurance Regulator Criticizes Handling of Consumer Complaints
The Slovenian insurance regulator has expressed concerns regarding the actions taken by insurance companies in addressing consumer complaints. The Slovenian Deposit Insurance Agency (SDI), in a statement, asserted that the regulator has not adequately addressed systematic violations of consumer rights and established case law over an extended period. The SDI is calling for the European Insurance and Occupational Pensions Authority (EIOPA) to intervene and implement appropriate measures.
The concerns center around a series of systemic irregularities within the car insurance sector, specifically citing instances of non-payment of undisputed damage claims, limitations on consumer choice of service providers, the use of unfavorable contractual terms, and the denial of rights to assignment and representation during damage resolution. Furthermore, the SDI highlighted a long-standing practice where insurance companies pressure service providers to accept unrealistically low prices for repairs, a trend they believe distorts the market and negatively impacts both consumers and companies. The regulator’s statement emphasizes the need for EIOPA to investigate these issues and ensure compliance with established regulations.
The core issues involve concerns about the handling of consumer complaints by insurance companies and the potential for market distortion.
Topics: #insurance #companies #regulator
